batjee Privacy Policy

batjee is an internationally licensed online casino and sports betting operator accessible at batjee.lat. For the purposes of this Privacy Policy, batjee acts as the data controller in respect of all personal data collected through the batjee platform, including all subdomains, associated services, and promotional communications issued under the batjee brand.

batjee is committed to handling all personal data in accordance with applicable data protection principles, including lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, and integrity. These principles guide every aspect of how batjee manages the personal information of its registered players and website visitors.

If you have questions about how batjee processes your personal data, you may contact our Data Protection team directly at [email protected]. batjee aims to respond to all privacy-related enquiries within 10 business days of receipt.

batjee collects personal data through several channels — directly from you when you register and use your account, automatically through your interaction with the platform, and in limited circumstances from third-party verification providers. The categories of personal data batjee collects are set out below.

batjee uses your personal data for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent or as otherwise required by applicable law.

• Account Registration & Management: To create and maintain your batjee account, authenticate your identity at login, and manage your account preferences and settings.
• Age & Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required under our international gaming licence. KYC compliance is a legal obligation and cannot be waived.
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Raast, 1LINK, USDT TRC20, and retail cash channels. batjee does not store full payment credentials.
• Gaming & Betting Services: To operate the casino lobby, sports betting markets (including PSL cricket and international fixtures), instant games, and live casino tables, and to calculate and credit winnings accurately to your Wallet.
• Fraud Prevention & AML Compliance: To monitor transactions and gameplay patterns for signs of fraud, money laundering, collusion, or bonus abuse. This monitoring is a regulatory requirement under our gaming licence.
• Responsible Gaming: To operate self-exclusion, deposit limit, cool-off, and session time tools within your account; to monitor for signs of problem gambling behaviour; and to act on responsible gaming requests promptly.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance and audit purposes.
• Promotional Communications: To send you relevant offers, bonus notifications, and platform news via email or SMS — but only where you have opted in to receive marketing communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data (anonymised where possible) to improve the batjee platform, fix technical issues, and develop new features that better serve Pakistani players.
• Legal & Regulatory Compliance: To meet our obligations under our international gaming licence, respond to lawful requests from regulatory authorities, and maintain records required by applicable law.

batjee processes your personal data on the following legal bases depending on the purpose of processing:

• Contract Performance: Processing necessary to provide the batjee platform services to you, including operating your account, processing wagers, and handling payments in PKR.
• Legal Obligation: Processing required to comply with our international gaming licence, including KYC / AML obligations, age verification, responsible gaming requirements, and regulatory reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, anti-collusion monitoring, and aggregated analytics, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for optional marketing communications and non-essential cookies, which you may withdraw at any time without affecting your access to batjee's core services.

batjee does not sell or rent your personal data to any third party. However, batjee does share your data with carefully selected categories of third parties where necessary to deliver our services and meet our legal obligations:

• Payment Processors: JazzCash, EasyPaisa, and other payment partners receive the minimum transaction data required to process your PKR deposits and withdrawals. Each payment partner is subject to its own privacy policy and data security standards.
• KYC & Identity Verification Providers: batjee uses third-party identity verification services to assist with CNIC / passport verification and age checks. These providers process your identity documents under strict data processing agreements with batjee.
• Game Studio Providers: Third-party game studios whose titles are available in the batjee casino lobby may receive session and game-play data necessary to deliver their games. This data is limited to what is required for game operation and does not include your full identity profile.
• Regulatory Authorities: Where required by our gaming licence or by a lawful order, batjee will disclose personal data to the relevant licensing authority, financial intelligence unit, or law enforcement body. batjee will notify affected players of such disclosures where legally permitted to do so.
• Fraud Prevention Networks: batjee participates in industry fraud prevention initiatives and may share anonymised or aggregated risk data with other licensed operators where this is required to protect the integrity of the gaming ecosystem.
• IT & Infrastructure Providers: batjee's hosting, cloud storage, and cybersecurity providers process data on batjee's behalf under binding data processing agreements that require them to maintain appropriate security standards.

batjee does not share your personal data with advertisers, data brokers, social media platforms, or any third party for their independent commercial use.

batjee uses cookies and similar tracking technologies on the batjee.lat website to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. The main categories of cookies used by batjee are:

• Strictly Necessary Cookies: Required for the batjee platform to function — including session authentication, Wallet access, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming limit configurations, so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about page visits, session duration, and feature usage to help batjee understand how Pakistani players use the platform and where improvements can be made. batjee uses this data internally only.
• Marketing Cookies: Used only where you have consented to receive personalised promotional communications. These cookies help batjee ensure that bonus offers and promotions shown to you are relevant to your gaming preferences.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use core batjee services but may limit some personalisation features. Note that strictly necessary cookies cannot be turned off without affecting platform functionality.

batjee retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

After the applicable retention period expires, batjee will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

As a data subject whose personal information is processed by batjee, you have the following rights in respect of your personal data. batjee is committed to honouring these rights promptly and without unnecessary friction:

To exercise any of these rights, contact batjee's Data Protection team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. batjee will acknowledge your request within 5 business days and fulfil it within 30 days. Complex requests may be extended by a further 30 days with notification.

The batjee platform is strictly intended for adults aged 21 and above. batjee does not knowingly collect personal data from individuals under the age of 21 under any circumstances. Age verification is carried out at the point of registration and is reinforced through our ongoing KYC process.

If batjee discovers or is notified that it has collected personal data from a person under the age of 21, it will immediately suspend the relevant account, delete the associated personal data (except where retention is required by law for AML or fraud prevention purposes), and forfeit any funds held in that account in accordance with our Terms & Conditions.

If you believe that a minor has registered an account on the batjee platform or has accessed the platform using your account credentials, please report this immediately to [email protected]. batjee will investigate and act on all such reports as a matter of priority.

batjee employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:

• Encryption in Transit: All data transmitted between your device and the batjee platform is encrypted using TLS (Transport Layer Security). You should always ensure that your browser shows a secure connection (https) when accessing batjee.lat.
• Encryption at Rest: Sensitive personal data and KYC documents stored on batjee's servers are encrypted at rest using industry-standard algorithms.
• Access Controls: batjee implements strict role-based access controls so that only authorised personnel with a legitimate need can access personal data. Access logs are maintained and reviewed regularly.
• Two-Factor Authentication: batjee encourages all players to enable two-factor authentication on their accounts. Account-level security is strengthened by device fingerprinting and unusual login activity alerts.
• Penetration Testing: batjee's platform undergoes regular third-party security assessments and penetration tests to identify and address potential vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, batjee will notify you and the relevant regulatory authority within the timeframe required by applicable data protection law.

While batjee takes all reasonable steps to protect your data, no internet transmission or electronic storage method is 100% secure. You are also responsible for maintaining the security of your own account credentials. See Section 3 of the batjee Terms & Conditions for your responsibilities in this regard.

batjee reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulation, or our gaming licence requirements. The current version of this Privacy Policy, with its effective date clearly displayed at the top of this page, is always the governing version.

Where batjee makes a material change to this Privacy Policy — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify registered players via their registered email address or through a prominent notice on the batjee platform at least 14 days before the change takes effect. Your continued use of the batjee platform after the effective date of any update constitutes your acknowledgement of the updated Privacy Policy.

We recommend bookmarking this page and reviewing it periodically. If you have any questions about a specific change, our Data Protection team is available at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way batjee processes your personal data, please contact our Data Protection team using the details below. We are committed to resolving privacy concerns fairly and transparently.

If you are not satisfied with batjee's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution body designated under batjee's international gaming licence. Details of the applicable escalation process will be provided upon request through our customer support team.

batjee is committed to working constructively with all players and regulators to resolve privacy concerns. We treat all privacy complaints seriously and will investigate each one fully and fairly.